Shipping & Returns

Last updated: September 26, 2026

Every Rapido Labels order is printed to order in our shop in Kitchener, Ontario. Here is how production, shipping and our print guarantee work.

Production time

Production starts as soon as you approve your digital proof. Orders approved before noon ET typically ship within two business days. Large, specialty (foil, raised UV) or high-quantity orders may take longer; we will tell you on your proof if so. Business days exclude weekends and Canadian statutory holidays.

Shipping

  • We ship across Canada and to the United States, mainly with UPS. Shipping options and costs (if any) are shown at checkout before you pay.
  • When your order ships you will receive an email with your tracking number and a link to follow your package.
  • Delivery times quoted by carriers are estimates and not guaranteed by us.
  • United States orders: orders may be subject to import duties, taxes or brokerage fees charged by the carrier or customs. These are the recipient’s responsibility unless stated otherwise at checkout.
  • Please double-check your shipping address. If a package is returned because of an incorrect address, we can re-ship it at your cost.

Lost or damaged packages

If your tracking shows no movement for 5 business days, or your package arrives damaged, contact us within 7 days of the expected delivery date (with photos of any damage and the packaging). We will open a claim with the carrier and reprint or refund your order.

Returns: custom printed products

Because every label is printed specifically for you, we cannot accept returns or give refunds for change of mind, ordering the wrong quantity, or errors that were visible on the proof you approved.

Our print guarantee

If your labels are misprinted, defective, or do not match your approved proof, we will fix it:

  • Email hello@rapidolabel.com within 14 days of delivery with your order number, a short description and clear photos of the problem.
  • Please keep the labels until we have resolved your claim; we may ask for a sample back (we pay the shipping).
  • Once confirmed, we reprint the affected labels at no charge, or refund them if a reprint does not suit you. Refunds go back to your original payment method within 5–10 business days.

Cancellations

You can cancel for a full refund any time before you approve your proof. After approval your labels go into production and the order cannot be cancelled.

Questions

We are happy to help: use our contact form or email hello@rapidolabel.com.