Política de privacidad

PRIVACY POLICY & WEBSITE TERMS

Last Updated: September 27, 2026

RapidOLabel.com (“RapidOLabel,” “we,” “us,” or “our”) is operated by eprintz.com, located at 40 Adam Ferrie Place, Kitchener, Ontario N2E 2A9, Canada.

We respect the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, protect, retain, and disclose personal information when you visit rapidolabel.com, request a quote, create an account, upload artwork, place an order, approve a proof, contact us, or otherwise use our products and services.

We collect only the information reasonably required to operate our business, process orders, manufacture products, provide customer service, and meet legal and regulatory obligations.

We do not sell personal information. We do not rent personal information. We do not trade customer information. We do not share personal information with third parties for their independent marketing or advertising purposes.

We may provide limited information to service providers where necessary to complete an order or operate our business, as described below.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

This may include:

  • Nombre
  • Company name
  • Correo electrónico
  • Telephone number
  • Billing address
  • Shipping address

Account Information

If you create an account, we may collect:

  • Account name
  • Login information
  • Saved addresses
  • Order history
  • Saved artwork or projects
  • Product preferences
  • Account settings

Order Information

When you request a quote or place an order, we may collect:

  • Products ordered
  • Product specifications
  • Sizes
  • Quantities
  • Materials
  • Finishing requirements
  • Pricing
  • Billing information
  • Shipping information
  • Purchase-order information
  • Order history
  • Transaction identifiers
  • Customer-service communications

2. Payment Information

Payments may be processed through third-party payment processors.

Depending upon the payment method used, payment information may be provided directly to the applicable payment processor.

RapidOLabel.com does not intend to store complete credit-card numbers or card security codes on its own systems unless specifically required as part of an authorized and secure payment process.

We may receive transaction information including:

  • Customer name
  • Billing address
  • Transaction amount
  • Payment status
  • Transaction ID
  • Last digits of a payment card
  • Payment method

Payment processors may process information according to their own privacy and security requirements.

3. Artwork and Uploaded Files

Customers may upload artwork and production files including:

  • PDF files
  • Adobe Illustrator files
  • EPS files
  • PNG files
  • JPG files
  • TIFF files
  • Logos
  • Photographs
  • Label designs
  • Packaging designs
  • Die lines
  • Cut paths
  • White-ink layers
  • Foil layers
  • Metallic layers
  • Raised UV or spot-UV layers
  • Variable-data files
  • Other print-production information

We use uploaded files only as reasonably necessary to quote, review, prepare, proof, manufacture, reproduce, or support the customer’s order.

Uploaded artwork may be automatically reviewed or analyzed for print-production purposes.

This may include checking:

  • Resolution
  • Image quality
  • Finished dimensions
  • Bleed
  • Safe areas
  • Cut paths
  • Die lines
  • Colour space
  • Spot colours
  • Fonts
  • Artwork positioning
  • Transparency
  • Production layers
  • Print readiness

Automated preflight tools may generate warnings or identify potential production problems.

Customers remain responsible for reviewing their artwork and final proof before approving production.

4. Customer Responsibility for Uploaded Content

By uploading artwork, images, logos, trademarks, text, photographs, or other material, you represent that you own the material or have the necessary rights, licences, permissions, or authorization to reproduce it.

RapidOLabel.com and eprintz.com are not responsible for determining ownership of customer-supplied artwork.

Customers are responsible for ensuring that submitted materials do not violate:

  • Copyright
  • Trademark rights
  • Privacy rights
  • Publicity rights
  • Intellectual-property rights
  • Applicable laws

We reserve the right to refuse an order where we reasonably believe the submitted content may be unlawful or may violate the rights of another person.

5. Artwork Confidentiality

Customer artwork is treated as confidential business information.

We do not sell customer artwork.

We do not provide customer artwork to third parties for advertising or marketing purposes.

We do not use customer artwork to create products for unrelated third parties.

Artwork may be accessible to employees, contractors, production partners, software providers, or service providers only where reasonably required to quote, prepare, produce, ship, store, or support the customer’s order.

Where possible, access is limited to individuals who require the information to perform their work.

6. Proofs and Proof Approval

Custom printing may require an electronic, digital, or physical proof.

We may maintain records relating to proof approval, including:

  • Proof versions
  • Customer comments
  • Requested changes
  • Artwork annotations
  • Date and time of approval
  • Email address or customer account used for approval
  • Final approved artwork

When a customer approves a proof, the customer authorizes RapidOLabel.com to manufacture the order based upon that approved proof.

Customers are responsible for reviewing the proof carefully.

This includes checking:

  • Spelling
  • Grammar
  • Telephone numbers
  • Addresses
  • Prices
  • Barcodes
  • QR codes
  • Dimensions
  • Layout
  • Colours
  • Images
  • Cut lines
  • Artwork positioning
  • Variable information
  • All other content

Once a proof has been approved and production has begun, changes may not be possible and additional charges may apply.

7. How We Use Personal Information

We may use personal information to:

  • Respond to quote requests
  • Process orders
  • Manufacture products
  • Prepare proofs
  • Process proof approvals
  • Process payments
  • Issue invoices
  • Process refunds or credits
  • Arrange shipping
  • Provide shipment tracking
  • Communicate regarding an order
  • Provide customer service
  • Maintain customer accounts
  • Maintain order history
  • Facilitate reorders
  • Prevent fraud
  • Protect our systems
  • Troubleshoot website problems
  • Maintain accounting records
  • Meet taxation requirements
  • Meet regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Establish or defend legal claims
  • Improve our products and services

We do not use personal information for purposes unrelated to our business relationship with the customer unless permitted by law or authorized by the customer.

8. We Do Not Sell Personal Information

RapidOLabel.com and eprintz.com do not sell customer personal information.

We do not sell:

  • Names
  • Addresses
  • Email addresses
  • Telephone numbers
  • Customer lists
  • Order history
  • Diseño
  • Uploaded files
  • Payment information
  • Browsing profiles

to data brokers, advertisers, marketing companies, or other third parties.

9. We Do Not Share Personal Information for Advertising

RapidOLabel.com and eprintz.com do not share customer personal information with third parties for their independent advertising, behavioural advertising, data-brokerage, or marketing purposes.

We do not provide customer databases or customer lists to third-party marketers.

We do not permit another business to use our customer information for that business’s unrelated marketing purposes.

The necessary disclosures to service providers described below are not made for the service provider’s independent advertising or marketing purposes.

10. Service Providers

We may provide limited personal information to companies that perform services on our behalf where reasonably necessary to operate our business or fulfill your order.

Examples may include:

  • E-commerce platforms
  • Website-hosting providers
  • Payment processors
  • Banks
  • Shipping companies
  • Courier companies
  • Freight companies
  • Customs brokers
  • Fulfillment providers
  • Cloud-storage providers
  • Email providers
  • Accounting systems
  • Customer-service systems
  • IT providers
  • Cybersecurity providers
  • Production partners
  • Professional advisers

These parties are provided only with information reasonably necessary to perform the applicable service.

For example, a courier may receive your:

  • Nombre
  • Empresa
  • Shipping address
  • Telephone number
  • Correo electrónico
  • Shipment information

so that it can deliver your order.

These operational disclosures do not constitute a sale of customer data by RapidOLabel.com or eprintz.com.

11. Cookies

Our website may use cookies and similar technologies necessary to provide website functionality.

These may include cookies used for:

  • Shopping carts
  • Pagar
  • Customer accounts
  • Login sessions
  • Security
  • Fraud prevention
  • Website preferences
  • Website functionality
  • Basic website analytics

We do not sell information collected through cookies.

We do not use cookies to sell customer information to third parties.

If analytics services are used, we seek to limit their use to understanding and improving our own website and services.

12. Marketing Communications

We may send customers promotional emails or other marketing communications where they have consented or where otherwise permitted by applicable law.

Marketing communications may include:

  • Special offers
  • Discounts
  • New products
  • Printing services
  • Company announcements

Customers may unsubscribe from marketing email at any time using the unsubscribe link in the communication or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending operational communications regarding:

  • Active orders
  • Proof approvals
  • Envío
  • Payments
  • Refunds
  • Account security
  • Customer-service matters

13. Shipping Information

When we ship an order, necessary information may be provided to the applicable carrier.

This may include:

  • Recipient name
  • Empresa
  • Delivery address
  • Telephone number
  • Correo electrónico
  • Shipment reference
  • Tracking information

Carriers use this information to deliver and manage the shipment.

14. Legal Disclosures

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to a lawful court order
  • Respond to a subpoena
  • Respond to lawful government requests
  • Investigate suspected fraud
  • Prevent fraudulent transactions
  • Protect customers
  • Protect employees
  • Protect our property
  • Protect our computer systems
  • Enforce our agreements
  • Establish or defend a legal claim

Information will not be disclosed for these purposes unless we reasonably believe the disclosure is permitted or required by applicable law.

15. Cross-Border Processing

We may use service providers located in Canada, the United States, or other jurisdictions.

As a result, information may be processed or stored outside the customer’s province, state, or country.

Personal information located in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

We seek to use reputable providers and reasonable safeguards appropriate to the information involved.

16. Information Security

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect customer information against:

  • Unauthorized access
  • Theft
  • Loss
  • Misuse
  • Unauthorized disclosure
  • Unauthorized alteration
  • Accidental destruction

Access to customer information is restricted where reasonably practical to personnel who require the information for legitimate business purposes.

However, no internet transmission, computer system, website, cloud service, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords and account credentials.

17. Information Retention

We retain personal information only for as long as reasonably necessary for legitimate business, legal, accounting, production, and customer-service purposes.

We may retain:

  • Orders
  • Invoices
  • Payment records
  • Customer communications
  • Proof approvals
  • Diseño
  • Production files
  • Shipping records

for an appropriate period following completion of an order.

Artwork may be retained to make future reorders easier.

Customers may contact us regarding deletion of artwork or personal information, subject to information we are legally or reasonably required to retain.

18. Customer Privacy Rights

Depending upon your jurisdiction, you may have the right to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate information
  • Deletion of certain information
  • Information about how your information has been used
  • Information about disclosures of your information
  • Withdrawal of consent where applicable
  • Removal from marketing communications

Requests may be subject to legal limitations and identity verification.

We may retain information where reasonably necessary to:

  • Complete an order
  • Maintain transaction records
  • Comply with tax laws
  • Detect fraud
  • Resolve disputes
  • Enforce agreements
  • Meet other legal requirements

19. Canadian Customers

We seek to handle personal information in accordance with applicable Canadian privacy legislation.

Customers may contact our Privacy Officer regarding:

  • Access to personal information
  • Correction of information
  • Privacy concerns
  • Questions about collection or use
  • Questions about retention
  • Privacy complaints

Customers may withdraw consent to optional uses of their personal information, subject to reasonable notice and legal or contractual restrictions.

Withdrawal of consent cannot necessarily prevent us from using information required to complete an existing transaction or meet legal obligations.

20. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy legislation.

Where applicable, these may include rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Receive certain information in portable form
  • Obtain information about categories of information collected
  • Opt out of certain uses of personal information
  • Exercise privacy rights without discriminatory treatment

Because RapidOLabel.com and eprintz.com do not sell customer personal information or share it for cross-context behavioural advertising, we do not sell or share personal information as part of our ordinary business practices.

Applicable legal exceptions may apply.

21. Children’s Privacy

Our website is intended for commercial printing customers and is not specifically directed toward children.

We do not knowingly collect personal information directly from children contrary to applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

22. Business Transfers

If all or part of our business is sold, acquired, merged, reorganized, or transferred, information relating to customers may form part of the business transaction where permitted by applicable law.

Any recipient of such information will be expected to handle the information in accordance with applicable privacy requirements.

23. Third-Party Websites

Our website may contain links to third-party websites.

RapidOLabel.com and eprintz.com do not control and are not responsible for the privacy, security, content, or practices of websites operated by third parties.

Customers should review the applicable privacy policies before providing information to third-party websites.

24. Product Colour and Manufacturing Variations

Printing and converting processes may result in reasonable manufacturing variations.

These may include reasonable variations in:

  • Colour
  • Density
  • Registration
  • Cutting
  • Die cutting
  • Material
  • Adhesive
  • Liner
  • Acabado mate o brillante
  • Finishing
  • Finished size

Colours displayed on computer monitors, mobile devices, or electronic proofs may differ from physically printed colours.

Unless a specific colour standard, approved physical colour proof, or other written specification has been agreed upon, normal industry production tolerances may apply.

25. Customer-Approved Proofs

RapidOLabel.com is not responsible for errors contained in artwork that has been approved by the customer.

This includes errors involving:

  • Spelling
  • Grammar
  • Layout
  • Images
  • Phone numbers
  • Addresses
  • QR codes
  • Barcodes
  • Dimensions
  • Cut lines
  • Pricing
  • Variable information
  • Customer-supplied content

Approval of a proof authorizes production.

26. Delivery Dates

Production schedules, turnaround times, and delivery dates are estimates unless expressly guaranteed in writing.

RapidOLabel.com and eprintz.com are not responsible for delays beyond their reasonable control, including delays caused by:

  • Shipping carriers
  • Customs
  • Weather
  • Equipment failures
  • Power failures
  • Supplier delays
  • Material shortages
  • Labour disruptions
  • Government actions
  • Transportation disruptions
  • Events of force majeure

We will make commercially reasonable efforts to meet communicated production schedules.

27. Claims for Defective or Incorrect Products

Customers should inspect their order promptly upon receipt.

Any claim involving:

  • Manufacturing defects
  • Incorrect products
  • Shortages
  • Damage
  • Production errors

should be reported to RapidOLabel.com as soon as reasonably possible after delivery.

We may request:

  • Photographs
  • Samples
  • Packaging
  • Shipping documentation
  • Order information
  • Other evidence reasonably necessary to evaluate a claim

Products should not be destroyed or discarded until the claim has been reviewed unless we authorize otherwise.

28. Remedies

Where RapidOLabel.com determines that it is responsible for a manufacturing error or other valid claim, we may, at our discretion and subject to applicable law:

  • Reprint the affected product;
  • Repair or replace the affected product;
  • Issue an account credit; or
  • Refund some or all of the amount paid for the affected product.

The appropriate remedy will depend upon the circumstances of the claim.

29. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF RAPIDOLABEL.COM, EPRINTZ.COM, AND THEIR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS ARISING OUT OF OR RELATING TO ANY PRODUCT, ORDER, SERVICE, WEBSITE TRANSACTION, DELAY, DEFECT, ERROR, OMISSION, OR CLAIM SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

UNDER NO CIRCUMSTANCES SHALL THE MAXIMUM LIABILITY OF RAPIDOLABEL.COM OR EPRINTZ.COM EXCEED THE VALUE PAID FOR THE AFFECTED ORDER.

To the maximum extent permitted by applicable law, RapidOLabel.com and eprintz.com shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

This includes, without limitation:

  • Lost profits
  • Lost revenue
  • Lost sales
  • Lost customers
  • Loss of business
  • Loss of opportunity
  • Loss of goodwill
  • Production downtime
  • Labour charges
  • Removal costs
  • Installation costs
  • Replacement costs exceeding the affected order
  • Retail chargebacks
  • Missed promotions
  • Missed events
  • Missed deadlines
  • Penalties imposed by third parties
  • Consequential shipping costs
  • Claims from the customer’s customers
  • Other indirect or consequential losses

The limitation applies regardless of whether a claim arises from:

  • Contract
  • Warranty
  • Negligence
  • Tort
  • Misrepresentation
  • Statute
  • Any other legal theory

and regardless of whether RapidOLabel.com or eprintz.com was advised that such damages might occur.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

30. Customer Responsibility for Intended Use

The customer is responsible for determining whether the product ordered is suitable for the customer’s intended application.

Unless specifically agreed in writing, RapidOLabel.com and eprintz.com do not warrant that a particular:

  • Label
  • Adhesive
  • Acabado
  • Ink
  • Coating
  • Substrate
  • Material

will be suitable for a customer’s particular container, surface, environment, temperature, chemical exposure, outdoor application, freezer application, or other end use.

Customers should request samples or conduct application testing where suitability is critical.

31. Changes to This Policy

We may update this Privacy Policy and Website Terms from time to time.

Updates may be made because of:

  • Changes to our business
  • Changes to our website
  • Changes to technology
  • New services
  • New service providers
  • Changes in applicable law
  • Changes to privacy or security practices

The effective version will be identified by the Last Updated date at the beginning of this document.

32. Privacy Officer and Contact Information

Questions regarding privacy, customer information, account information, or privacy requests may be directed to:

Privacy Officer
RapidOLabel.com
Operated by eprintz.com
40 Adam Ferrie Place
Kitchener, Ontario N2E 2A9
Canadá

Email:
Website: rapidolabel.com

Customers requesting access, correction, or deletion of information should provide enough information for us to locate the applicable account or transaction.

We may take reasonable steps to verify the identity of the person making the request before releasing or deleting personal information.